Support Center

I just ordered my bike, what happens now?

Last Updated: Aug 26, 2016 07:11PM PDT

Glad you asked!

  1. Right after you place your order, we’ll start preparing your bikefor shipping from our Pennsylvania warehouse.
  2. You’ll get an email confirming your order right away, and then (within 24 hours) a second email with your UPS tracking number. Time to start obsessively stalking your bike as it makes its way over to you.
  3. In 2-3 business days on the East Coast (or 3-5 business days on the West Coast) you’ll be able to stop hitting refresh on that tracking number page, because a beautiful, mint green box will arrive at your door. Hello, Astor! Hello, Mayfair!
  4. From unpacking to clearing up, our simple, step-by-step guide will take you through assembling your Astor. This takes 30-60 minutes if you’ve never put a bike together, and everything you need to get the job done is included in the box.
  5. The street is your playground. Ride beautiful, ride simple, ride free.

Important for holiday deliveries: in order to receive by December 24th, you must order by 9pm EST on Sunday, December 20th and select Two-Day delivery or by 9pm EST on Monday, December 21st and select Next Day delivery.

Contact Us

  • Call Us @ 310.853.1337
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